Occasionally, due to unforeseen circumstances, system crashes and errors can occur on the website. This might come in the form of a website glitch, a pricing mistake or an order going through twice.
Depending on the stages of your order, we may be able to make changes to your purchase and/or cancel your order.
If your order has already been shipped then we cannot get it back to change anything or cancel the shipment. If you are unhappy with your order when it arrives, please contact staff on 1800 443 637 or via Live Chat to request changes. In extreme cases, we can arrange for freight to pick up the order from your address in exchange for a refund.
If you have just made the order and have realised that you want to make a change, or cancel the order completely, then you need to contact staff immediately. If your order has not been packed then it is no issue to cancel your order and payment methods. However, if your items have been packed ready for shipment, it may prove difficult to complete.
To ensure a quick transition contact staff immediately on 1800 443 637.