Unfortunately sometimes not all orders arrive as expected. It is rare that issues occur, however, we will always endeavour to get the issue resolved for you.
If you wish to cancel your order, there are a number of resolutions we can provide you with to ensure you come out satisfied with our service. These options include discounts, store credits, additional loyalty points, partial refunds and full refunds.
In order to cancel an order and receive a full refund, you must first contact staff and notify them of your actions before the order is packed and shipped.
In the unlikely event that your order has been shipped we have a number of options to resolve your problem. If you have any issues with your order regarding the wrong product, cancellations, or out of stock items, please contact our friendly staff immediately on 1800 443 637 or via Live Chat.