There may a number of reasons why you have not yet received your shipping confirmation and tracking information. 

  1. Time Frame - The shipping confirmation email is sent out when your order has been collected from the warehouse. If you ordered on a Friday afternoon, your order will not leave until Monday - therefore you may not receive a tracking number or shipping confirmation until then. 
  2.  It went to your Junk Folder - we recommend checking your spam/junk folders as these emails are automated and may have fallen into the wrong folder. 

If you have been waiting a while to receive your tracking information and are not able to find it within your spam/junk folders, then please contact our support team via Live Chat or Call Us on 1800 443 637. We are able search for your order manually and re-send your tracking information. 

Did this answer your question?