Unfortunately, once your order leaves the warehouse, it is no longer under our care. 

If you believe your order has been lost in transit, contact our staff immediately via Live Chat or Call Us on 1800 443 637 to launch an investigation with the courier. 

In extreme cases, we may resend a new order to replace the one lost in transit. This is under the condition that the courier confirms that the item has been lost. 

If you wish to ensure the safe delivery of your items, there is an optional insurance fee of $2.90 available at the checkout. If purchased, your items are covered to be replaced. If not, then there is nothing we can do as it becomes the responsibility of the courier and buyer once the item leaves our warehouse. 

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