Unfortunately sometimes this can happen. If your order looks like it's been damaged in transit or is faulty in any way, please take photographs of the damaged product and supply them to us within 24 hours of accepting your order. You can begin the claims process by Email or Call Us on 1800 443 637.
We will need to receive this within 48 hours in order to get this matter resolved for you, and should the response fall out of this time frame, we will deem the issue closed. From here, we may confirm any possible errors by comparing your images to your original order and can move forward towards a resolution.