Unfortunately, while rare - these mistakes do happen. In order for our staff to assess the situation and provide you with some options at resolving this issue, you will need to contact our staff immediately. Call our Support Team on 1800 443 637. 

Generally we can provide you with two options; 

  1. Keep the product you've received at a reduced price. We would simply need for you to arrange additional payment by credit card over the phone. We can then also send out the CORRECT product for you also.
  2. We can organise a courier to come and pick this up from you. Once we have confirmation of the return, we can send you the correct products at no cost to you.

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