Ordering & Delivery:
We aim to ship all orders placed before 2PM QLD EASTERN STANDARD TIME on the SAME DAY BUSINESS DAY.
Orders placed after 2PM, during sales events, or on weekends will be dispatched on the next business day.
We utilise multiple shipping companies to ensure you get your items as quickly as possible. Once your order has been dispatched from our warehouse you will receive a confirmation email with tracking details relating to your parcel. It is the customer’s responsibility to make sure the NAME and ADDRESS specified on your order is correct. We will endeavour to assist as much as possible with the tracking and speed at which the product is delivered to you, but please understand that beyond dispatch, delivery is the responsibility of the courier or shipping agent delivering the item(s) to you.
You can track your items here: http://auspost.com.au/track/
Expected delivery times will vary depending on your location and address, but typically takes 1-2 business days for all major cities and surrounding suburbs or 3-7 business days if you live in a Country, Regional, Western Australia, Tasmania, South Australia or isolated locations.
Genesis currently works with Fastway and Toll for all shipping and postage. All orders up to 5kg are sent with express next day delivery through Toll Priority. These orders will typically arrive the next day or day after if you live in a major city or surrounding suburb. All other orders, over 5kg, are sent through Fastway Road Freight or Toll Road Freight. These orders may take a number of business days to arrive.
If your parcel has not arrived on time, it's usually awaiting PICKUP from your local post office. The above delivery times are a guide only and we have no control as to the speed of your delivery once your package has left our warehouse. If you have not received your products within 10 business days, please contact us and we can investigate it for you.
If you have any other enquiries or need a more accurate time frame for your order, please contact our Support Team via Live Chat or Call Us on 1800 443 637. Simply provide us with your address and the product(s) you have purchased and we can give you an estimated time of arrival or any other useful information.
All orders placed on our website are subject to standard shipping costs, however we are pleased to offer FREE SHIPPING on orders with a total check-out value of $99 or greater.
At this time, Genesis.com.au only delivers to addresses in Australia and New Zealand.